If you’ve ever rented a car, you know the questions that you need to be prepared to answer at the rental counter: Do you want insurance? Do you need it?
This week’s Your Money column looks at the tale of Sandra McKinnon and other customers of Dollar Rent a Car, all of whom said that they declined the extra insurance coverage but ended up paying for it anyway. And because the customers said they signed an electronic tablet accepting the coverage — even though they didn’t realize at the time that that’s what they were doing — they have not been able to get their money back from the rental company. Ms. McKinnon and three other consumers are at the center of two separate suits, originally filed last year, seeking class-action status.
Have you ever run into trouble at the rental counter? We’d love to hear from sales clerks at the rental agencies, too. What’s happening behind the counter? Please share your thoughts and experiences in the comment section below.
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